Surveying the Social Comfort of Body, Device, and Environment-Based Augmented Reality Interactions in Confined Passenger Spaces Using Mixed Reality Composite Videos

Abstract

Augmented Reality (AR) headsets could significantly improve the passenger experience, freeing users from the restrictions of physical smartphones, tablets and seatback displays. However, the confined space of public transport and the varying proximity to other passengers may restrict what interaction techniques are deemed socially acceptable for AR users - particularly considering current reliance on mid-air interactions in consumer headsets. We contribute and utilize a novel approach to social acceptability video surveys, employing mixed reality composited videos to present a real user performing interactions across different virtual transport environments. This approach allows for controlled evaluation of perceived social acceptability whilst freeing researchers to present interactions in any simulated context. Our resulting survey (N=131) explores the social comfort of body, device, and environment-based interactions across seven transit seating arrangements. We reflect on the advantages of discreet inputs over mid-air and the unique challenges of face-to-face seating for passenger AR.