Publication | Closed Access
When social phobia meets excessive service: Effects on customer delight and loyalty
12
Citations
43
References
2022
Year
Customer SatisfactionBehavioral SciencesBehavioral Decision MakingService ResearchCustomer DelightSocial BehaviorManagementConsumer ResearchConsumer BehaviorCustomer ParticipationCustomer InvolvementMarketingService EnvironmentCustomer Loyalty
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