Service quality in football tourism: an evaluation model based on online reviews and data envelopment analysis with linguistic distribution assessments

Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis

Rajiv D. Banker, A. Charnes, W. W. Cooper · Management Science · 1984 · 16.6K citations

Business, Operations Management, Capacity Planning +10

VADER: A Parsimonious Rule-Based Model for Sentiment Analysis of Social Media Text

Cecelia Hutto, Éric Gilbert · Proceedings of the International AAAI Conference on Web and Social Media · 2014 · 5.7K citations · Full text

Computing, Computer Science, Machine Learning +16

The Antecedents and Consequences of Customer Satisfaction for Firms

Eugene W. Anderson, Mary W. Sullivan · Marketing Science · 1993 · 4.6K citations

Business, Marketing, Marketing Management +13

Mining association rules between sets of items in large databases

Rakesh Agrawal, Tomasz Imieliński, Arun Swami · ACM SIGMOD Record · 1993 · 4.5K citations

Computing, Computer Science, Retail Management +13

Customer loyalty and complex services

Tor W. Andreassen, Bodil Lindestad · International Journal of Service Industry Management · 1998 · 1.3K citations

Business, Marketing, Marketing Management +13