Concepedia

Making FAQ Chatbots More Inclusive: An Examination of Non-Native English Users’ Interactions with New Technology in Massive Open Online Courses

Songhee Han, Min Liu, Zilong Pan, Ying Cai, Peixia Shao

International Journal of Artificial Intelligence in Education · 2022 · 22 citations · 53 references

Concepts

Language StudiesEnglish As A Second LanguageSecond Language StudiesOnline Higher EducationSecond Language EducationSecond Language TeachingComputer-mediated DiscourseConversational User InterfacesDialogue SystemsMassive Open Online CoursesOnline Language LearningOnline LearningChatbot InteractionChatbot SystemsChatbot-based Language LearningChatbotsLanguage Learning ChatbotsOnline Language Learning Interactions

References

53

Information Systems Success: The Quest for the Dependent Variable

William DeLone, Ephraim R. McLean · Information Systems Research · 1992 · 10.6K citations

Business, Information Systems, Management Information Systems +9

Positioning: The Discursive Production of Selves

Bronwyn Davies, Rom Harré · Journal for the Theory of Social Behaviour · 1990 · 5.3K citations

Social Sciences, Sociology, Self +10

The media equation: how people treat computers, television, and new media like real people and places

Choice Reviews Online · 1997 · 4.9K citations

Social Sciences, Communication, Psychology +17

Machines and Mindlessness: Social Responses to Computers

Clifford Nass, Youngme Moon · Journal of Social Issues · 2000 · 3.6K citations

Social Sciences, Psychology, Social Psychology +15

"Like Having a Really Bad PA"

Ewa Luger, Abigail Sellen · 2016 · 1.1K citations

Computing, Computer Science, Artificial Intelligence +15