Concepedia

Chatbot Interaction

Chatbot Interaction is a customer interaction management method that enables automated, rule- or AI-based conversational exchanges between an organization and its customers through text or voice interfaces to fulfill service, information, or transactional requests.

1.7K

Publications

129.2K

Citations

5.9K

Authors

1.9K

Institutions

Publications per year

2017–2026

1.6K

Parents

Publications

1.7K

Comparing Physician and Artificial Intelligence Chatbot Responses to Patient Questions Posted to a Public Social Media Forum

John W. Ayers, Adam Poliak, Mark Dredze et al. · JAMA Internal Medicine · 2023 · 2.3K citations · Full text

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ChatGPT: Bullshit spewer or the end of traditional assessments in higher education?

Jürgen Rudolph, Samson Tan, Shannon Tan · Journal of Applied Learning & Teaching · 2023 · 1.7K citations · Full text

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Benefits, Limits, and Risks of GPT-4 as an AI Chatbot for Medicine

Peter Lee, Sébastien Bubeck, Joseph Petro · New England Journal of Medicine · 2023 · 1.6K citations

, , +15

What if the devil is my guardian angel: ChatGPT as a case study of using chatbots in education

Ahmed Tlili, Boulus Shehata, Michael Agyemang Adarkwah et al. · Smart Learning Environments · 2023 · 1.6K citations · Full text

, , +15

Generative AI and ChatGPT: Applications, challenges, and AI-human collaboration

Fiona Fui‐Hoon Nah, Ruilin Zheng, Jingyuan Cai et al. · Journal of Information Technology Case and Application Research · 2023 · 1.2K citations · Full text

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1–5 of 1.7K

Authors

5.9K

  1. AF
    Asbjørn Følstad

    SINTEF, Norway

    17 publications · 3.6K citations

    17

    h-index

  2. PB
    Petter Bae Brandtzæg

    SINTEF, Norway

    10 publications · 2.8K citations

    10

    h-index

  3. SM
    Stefan Morana

    Saarland University, Germany

    9 publications · 502 citations

    9

    h-index

  4. AM
    Alexander Maedche

    Karlsruhe Institute of Technology, Germany

    9 publications · 564 citations

    9

    h-index

  5. RB
    Raymond Bond

    University of Ulster, United Kingdom

    8 publications · 400 citations

    8

    h-index

1–5 of 5.9K

Institutions

1.9K

  1. University of Toronto

    Toronto, Canada

    22 h-index

    102 publications

    5.5K citations

  2. SINTEF

    Trondheim, Norway

    17 h-index

    35 publications

    8.2K citations

  3. Stanford University

    Stanford, United States

    14 h-index

    48 publications

    7.4K citations

  4. City University of Hong Kong

    Hong Kong, Hong Kong

    13 h-index

    26 publications

    6K citations

  5. Microsoft (United States)

    Redmond, United States

    11 h-index

    24 publications

    10.1K citations

  6. University of Amsterdam

    Amsterdam, The Netherlands

    11 h-index

    27 publications

    3K citations

  7. Tsinghua University

    Beijing, China

    11 h-index

    19 publications

    1.4K citations

  8. University of Ulster

    Coleraine, United Kingdom

    10 h-index

    56 publications

    3.2K citations

1–8 of 1.9K

Venues

  1. Journal of Medical Internet Research

    31 publications · 3.4K citations

    27

    h-index

  2. 24

    h-index

  3. Journal of Retailing and Consumer Services

    23 publications · 2.7K citations

    21

    h-index

  4. Computers in Human Behavior

    20 publications · 6K citations

    20

    h-index

  5. SSRN Electronic Journal

    Repository · 21 publications · 962 citations

    17

    h-index

1–5