Applying the Kaizen Method and the 5S Technique in the Activity of Post-Sale Services in the Knowledge-Based Organization

Abstract

The Kaizen management originated in the best Japanese management practices and is dedicated to the improvement of productivity, efficiency, quality and, in general, of business excellence. The KAIZEN methods are internationally acknowledged as methods of continuous improvement, through small steps, of the economical results of companies. The small improvements applied to key processes will generate the major multiplication of the company's profit, while constituting a secure way to obtain the clients' loyalty/fidelity. The KAIZEN management represents a solid, strategic instrument, with a view to reach and surpass the company's objectives. The 5S technique represents a fundamental technique which allows the enhancement of efficiency and productivity, while ensuring a pleasant organizational climate. The scientific paper presents in a concrete way a study regarding the application of these concepts in a real organization which builds its business success on the phenomenon called KNOWLEDGE.