Perceptions of the Public Library Social Worker: Challenges and Opportunities

Abstract

Using a qualitative ethnographic approach, this article explores the work of library social workers. Drawing on individual interview and focus group data from three public library sites around the country, the study assesses the self- perceptions of the social workers and the views of their colleagues about this work. Findings indicate that the call to enact a culture shift in the library to better serve vulnerable populations is tempered by challenges related to effectiveness of staff trainings, clarity of protocol and procedure, gaps in supervision, and use of space. Recommendations for library administrators, staff, and library social workers themselves to meet these challenges are included.