Concepedia

The Chatbot Usability Scale: the Design and Pilot of a Usability Scale for Interaction with AI-Based Conversational Agents

Simone Borsci, Alessio Malizia, Martin Schmettow, Frank van der Velde, Gunay Tariverdiyeva, Divyaa Balaji, Alan Chamberlain

Personal and Ubiquitous Computing · 2021 · 197 citations · 41 references

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Open access

References

41

Preferred reporting items for systematic reviews and meta-analyses: the PRISMA Statement.

David Moher, Alessandro Liberati, Jennifer Tetzlaff et al. · PubMed · 2009 · 45.1K citations · Full text

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Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA Statement

David Moher · Annals of Internal Medicine · 2009 · 37.3K citations

Answering the Call for a Standard Reliability Measure for Coding Data

Andrew F. Hayes, Klaus Krippendorff · Communication Methods and Measures · 2007 · 4K citations

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Delivering Cognitive Behavior Therapy to Young Adults With Symptoms of Depression and Anxiety Using a Fully Automated Conversational Agent (Woebot): A Randomized Controlled Trial

Kathleen Kara Fitzpatrick, Alison Darcy, Molly Vierhile · JMIR Mental Health · 2017 · 2.3K citations · Full text

Service loyalty

Albert Caruana · European Journal of Marketing · 2002 · 1.5K citations · Full text

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