International Journal of Tourism and Hospitality in Asia Pasific · 2021 · 17 citations · 3 references
BusinessMarketingRetail ManagementCompetitive AdvantageE-commerce RetailingInnovationCustomer SatisfactionE-commerce ManagementE-commerce MarketingE-commerce StrategyOnline Consumer BehaviorOnline Retail PlatformsAwarenessCustomer Perception AnalysisE-commerce PlatformsMarketplace Strategy
The online shopping method has replaced the traditional shopping method. Amazon.com as one of the largest online shopping platforms has adopted a number of strategies which has contributed to its success. It includes innovation, outstanding customer service, execution, and diversification. The purpose of this study is to investigate the factors that lead Amazon.com to be a successful online shopping platform. This study explored what made Amazon today by gauging some factors such as the level of customer awareness, sources of awareness, customer perception, customer satisfaction, competitor analysis, competitive advantage, etc. It also investigates the opportunity Amazon gained in the market. This study proves there is a positive relationship between the factors and the success of Amazon.com.
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