Including the Excluded- Can ICTs empower poor communities? Towards an alternative evaluation framework based on the capability approach

Abstract

Under which conditions can information and communications technologies (ICTs) empower poor communities? This paper investigates this question, focusing on the role of information and communications technologies in promoting indigenous people’s development in Latin America. First, the paper analyzes key factors under which information and knowledge can be instrumental and substantive for the empowerment of marginalized groups. Hereby, we argue that improved access to information and ICT skills, similar to the enhancement of a person’s writing and reading skills, can enhance poor peoples’ capabilities to make strategic life choices and to achieve the lifestyle they value. Furthermore, the paper develops an alternative evaluation framework for ICT interventions based on Sen’s capability approach. This framework places, in contrast to the current discourse around the “digital divide”, the human development of the poor and not technology at the center of the analysis. The paper concludes that there does not exist a direct and causal relationship between ICTs and empowerment, but that in fact this relationship is being shaped by a dynamic, multi-dimensional interrelationship between technology and the social context.