Journal of Retailing and Consumer Services · 2020 · 113 citations · 88 references
BusinessInformation SystemsMarketingE-commerce RetailingE-commerce SystemsLogistics ManagementCustomer SatisfactionE-commerce LogisticsE-commerce ManagementE-commerce MarketingLogistics Information SystemsOnline Consumer BehaviorCustomer Satisfaction In LogisticsE-commerce Shopping BehaviorE-logistics PlatformsE-service QualityE-service SatisfactionElectronic Commerce OperationsOnline Customer SatisfactionReturns Service Quality
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