Exploring Organizational Resilience Through Key Performance Indicators

Abstract

Key Performance Indicators (KPIs) are quantifiable aspects (widely used by national and global enterprises) that help in the process of monitoring and managing goals and organizational plans. This study intends to empirically explore the influence of non-financial KPIs to generate organizational resilience. In-depth case studies were conducted in two enterprises embedded in the metal-mechanical sector in Brazil. As a result, 29 KPIs (20 of them were empirically identified) and 13 Elements of Resilience (EoR) were discussed. Due to different organizational strategies from each company, each case presented a key KPI that was predominant in creating organizational resilience. Company T focused on the stock level (SLE), whilst Company S on Supplier Quality Score (SQS). This study contributes by exploring the relation between non-financial KPIs and EoR, thus highlighting KPIs to help managers to deal with unpredictable disruptive situations to make assertive decisions and help their organizations become competitive and sustainable.