Refuelling knowledge management processes towards organisational performance: mediating role of creative organisational learning

Abstract

Constructed upon Knowledge-Based View (KBV), this research investigates the interrelationship of trust, organisational climate, Knowledge Management (KM) processes, and Organisational Performance (OP). This research further examines the intervening function of Creative Organisational Learning (COL) in an association among KM processes and OP. This research used a sample frame of 536 academic and administrative staff from research-based higher education institutes (HEI’s) of China. The associations were confirmed via Smart PLS 3.2.8. The outcomes discovered that trust and organisational climate have a substantial influence on KM processes. The outcomes also reveal a direct significant impact of KM processes on OP and indirectly via COL. This unique research not only empirically examines the interface of KM enablers (trust, organisational climate), KM processes, and performance of HEI’s but also enlighten visions into the present KBV literature by instantaneous investigation of the mediating role of COL.