Towards a better tourist-host relationship: the role of social contact between tourists’ perceived cultural distance and travel attitude

Abstract

The ambiguous effect of cultural distance on travel attitude and tourist behaviours has long been debated, but its implications are vital to the success of achieving a sustainable tourist-host relationship. The study explored the direct and indirect effects of perceived cultural distance on travel attitude by adopting a mixed-methods approach and introducing a multi-dimensional perspective regarding the tourists’ social contact with the local. The mediating role of tourist-host social contact was also confirmed. The study found that the relationship between perceived cultural distance and travel attitude is “contact elastic”. Results empirically support the co-existence of the paradoxical effects of cultural distance on travel attitude. Implications are provided to policy-makers, practitioners and local communities regarding achieving a sustainable tourist-host bond.