It takes two to tango: The role of customer empathy and resources to improve the efficacy of frontline employee empathy

Multivariate Data Analysis.

H. Herne, William W. Cooley, Paul R. Lohnes · Journal of the Royal Statistical Society Series A (General) · 1973 · 35.9K citations

Natural Sciences, Data Science, Categorical Data Analysis +13

Exchange and Power in Social Life.

Robert Bierstedt, Peter M. Blau · American Sociological Review · 1965 · 13.8K citations

Social Sciences, Social Psychology, Sociology +15

Back-Translation for Cross-Cultural Research

Richard W. Brislin · Journal of Cross-Cultural Psychology · 1970 · 13.4K citations

Humanities, Translation Studies, Descriptive Translation Studies +16

Social Exchange Theory: An Interdisciplinary Review

Russell Cropanzano, Marie S. Mitchell · Journal of Management · 2005 · 9.5K citations · Full text

Social Sciences, Organization Studies, Organizational Behavior +10

The effects of feedback interventions on performance: A historical review, a meta-analysis, and a preliminary feedback intervention theory.

Avraham N. Kluger, Angelo S. DeNisi · Psychological Bulletin · 1996 · 5.8K citations

Education, Educational Psychology, Psychology +16