Investigating consumer preferences on product designs by analyzing opinions from social networks using evidential reasoning

Fuzzy sets

L. A. Zadeh · Information and Control · 1965 · 64.9K citations

Mining and summarizing customer reviews

Minqing Hu, Bing Liu · 2004 · 7.6K citations

Traditional Text Summarization, Engineering, Business Intelligence +22

Thumbs up?

Bo Pang, Lillian Lee, Shivakumar Vaithyanathan · 2002 · 7K citations · Full text

Engineering, Maximum Entropy Classification, Multimodal Sentiment Analysis +18

Opinion Mining and Sentiment Analysis

Bo Pang, Lillian Lee · Foundations and Trends® in Information Retrieval · 2008 · 6.1K citations

Natural Language Processing, Customer Review, Opinion Mining +12

Upper and Lower Probabilities Induced by a Multivalued Mapping

A. P. Dempster · The Annals of Mathematical Statistics · 1967 · 5.9K citations · Full text

Engineering, Bayesian Inference, Probabilistic Ontology +17