Computers & Chemical Engineering · 2019 · 130 citations · 96 references
EngineeringChemical EngineeringSystems EngineeringCircular EconomyProcess DesignProcess Systems EngineeringCircular DesignCircular Economy AssessmentCircular Economy PracticesCircular Economy PrinciplesCircular Economy StrategiesCircular Economy SystemsCircular Economy CriteriaCircular Economy In IndustryCircular Economy ModelsCircular Production SystemsTransition To Circular Business Models
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Zero defections: quality comes to services.
Frederick F. Reichheld, W. Earl Sasser · PubMed · 1990 · 5.3K citations