The role of empathy in crisis communication: Providing a deeper understanding of how organizational crises and crisis communication affect reputation

The Empathy Quotient: An Investigation of Adults with Asperger Syndrome or High Functioning Autism, and Normal Sex Differences

Simon Baron‐Cohen, Sally Wheelwright · Journal of Autism and Developmental Disorders · 2004 · 4.1K citations

Education, Behavioral Sciences, Psychology +12

Strategic Brand Management: Building, Measuring, and Managing Brand Equity.

Journal of Consumer Marketing · 2000 · 3.3K citations

Business, Marketing, Marketing Management +14

Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory

Corporate Reputation Review · 2007 · 2.7K citations · Full text

Social Sciences, Organization Studies, Organizational Behavior +14

Interpersonal forgiving in close relationships: II. Theoretical elaboration and measurement.

Michael E. McCullough, K. Chris Rachal, Steven J. Sandage et al. · Journal of Personality and Social Psychology · 1998 · 1.4K citations

Social Sciences, Psychology, Social Psychology +14

The Reputation QuotientSM: A multi-stakeholder measure of corporate reputation

Charles J. Fombrun, Naomi A. Gardberg, Joy M Sever · Journal of Brand Management · 2000 · 1.3K citations

Management, Corporate Governance, Strategic Management +16