Lieze Schoofs

The role of empathy in crisis communication: Providing a deeper understanding of how organizational crises and crisis communication affect reputation

Lieze Schoofs, An‐Sofie Claeys, Aurélie De Waele et al. · Public Relations Review · 2019 · 98 citations · Full text

Social Sciences, Communication, Social Psychology +12

Communicating sadness: The impact of emotional crisis communication on the organizational post-crisis reputation

Lieze Schoofs, An‐Sofie Claeys · Journal of Business Research · 2021 · 55 citations

Social Sciences, Communication, Organizational Behavior +14

Empathy as a main ingredient of impactful crisis communication: The perspectives of crisis communication practitioners

Lieze Schoofs, Gijs Fannes, An‐Sofie Claeys · Public Relations Review · 2022 · 51 citations · Full text

Social Sciences, Communication, Crisis Counseling +11

The power of empathy: the dual impacts of an emotional voice in organizational crisis communication

Aurélie De Waele, Lieze Schoofs, An‐Sofie Claeys · Journal of Applied Communication Research · 2020 · 35 citations

Social Sciences, Leadership, Organizational Behavior +14