The Impact of Knowledge Management towards Employee’s Job Satisfaction

Abstract

Knowledge management (KM) has been often claimed to be an important ingredient in building competitive advantage in an organization. Based on the previous studies KM adoption in Malaysia is relatively slow. Most organizations in Malaysia are unsure if the promised performance improvement through the implementation of KM practices is just passing a trend. Therefore, this paper aims to meet this need by developing conceptual framework. The conceptual framework for this study is outlined by the process of adapts and adopts from the past research studies. The KM practices that will be discussed in this paper are knowledge acquisition, knowledge sharing, knowledge creation and knowledge retention. It outlines the conceptual framework for this study and find out the factors that will impact the job satisfaction in organization. The conceptual framework section will explained the detailed of the conceptual framework used in this study which consists of four independent variables such as knowledge acquisition, knowledge sharing, knowledge creation and knowledge retention and one dependent variable is job satisfaction. Besides, the review will also cover on the impact of knowledge management practices on employee's job satisfaction. The paper ends with recommendations on further research should be carried out in order to enhance the understanding of the concepts and the effect of KM towards employee's job satisfaction.