Burns · 2018 · 35 citations · 34 references
MedicineSurgeryBurn RehabilitationBurn SurgeryClinical MedicineBurn CareBurn ManagementPatient ExperiencePatient SatisfactionPatient Satisfaction MeasurementRehabilitation After Burn InjuryBurn Center CareBurn TreatmentHospital Patient SatisfactionPatient Satisfaction AnalysisPatient Satisfaction Evaluation
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Evaluating the Quality of Medical Care
Avedis Donabedian · Milbank Quarterly · 2005 · 6.1K citations
Public Affairs, Health Services Administration, Quality Management +12
Attractive Quality and Must-Be Quality
Noriaki Kano, Nobuhiko Seraku, Fumio Takahashi et al. · JOURNAL OF THE JAPANESE SOCIETY FOR QUALITY CONTROL · 1984 · 3.2K citations