In the shades of the uncanny valley: An experimental study of human–chatbot interaction

A model of (often mixed) stereotype content: Competence and warmth respectively follow from perceived status and competition.

Susan T. Fiske, Amy J. C. Cuddy, Peter Glick et al. · Journal of Personality and Social Psychology · 2002 · 6.5K citations

Systematic Processes, Social Psychology, Discrimination +21

The media equation: how people treat computers, television, and new media like real people and places

Choice Reviews Online · 1997 · 4.9K citations

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ELIZA—a computer program for the study of natural language communication between man and machine

Joseph Weizenbaum · Communications of the ACM · 1966 · 4K citations · Full text

Chatbot, Engineering, Spoken Dialog System +20

A survey of socially interactive robots

Terrence Fong, Illah Nourbakhsh, Kerstin Dautenhahn · Robotics and Autonomous Systems · 2003 · 3.1K citations · Full text

Entertainment Robot, Engineering, Social Computing +8

ELIZA — a computer program for the study of natural language communication between man and machine

Joseph Weizenbaum · Communications of the ACM · 1983 · 2.8K citations · Full text

Mac Time-sharing System, Engineering, Chatbot +23