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The role of emotions in utilitarian service settings: The effects of emotional satisfaction on product perception and behavioral intentions

Customer SatisfactionEmotional SatisfactionBehavioral SciencesUtilitarian Service SettingsService QualityBehavioral Decision MakingBehavioral IntentionsEmpathyManagementConsumer ResearchConsumer BehaviorSocial SciencesApplied Social PsychologyMarketingConsumer AttitudePsychologyEmotionCustomer Loyalty