2002 · 73 citations · 95 references
ComputingComputer ScienceInformation SystemsHuman-computer InteractionInformation RetrievalWeb TechnologiesExpert SystemsAdaptive Help SystemsHelp SystemsLive SystemsOnline HelpOnline Help-seekingUser Support Systems
Since the creation of the World-Wide Web we have seen a great growth in the complexity of Web sites. There has also been a large expansion in number of Web sites and in amount of usage. As a conseq ...
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Using collaborative filtering to weave an information tapestry
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