Building consumer trust online

Abstract

article Free Access Share on Building consumer trust online Authors: Donna L. Hoffman Vanderbilt Univ., Nashville, TN Vanderbilt Univ., Nashville, TNView Profile , Thomas P. Novak Vanderbilt Univ., Nashville, TN Vanderbilt Univ., Nashville, TNView Profile , Marcos Peralta Vanderbilt Univ., Nashville, TN Vanderbilt Univ., Nashville, TNView Profile Authors Info & Claims Communications of the ACMVolume 42Issue 4April 1999 pp 80–85https://doi.org/10.1145/299157.299175Published:01 April 1999Publication History 1,238citation24,375DownloadsMetricsTotal Citations1,238Total Downloads24,375Last 12 Months1,358Last 6 weeks315 Get Citation AlertsNew Citation Alert added!This alert has been successfully added and will be sent to:You will be notified whenever a record that you have chosen has been cited.To manage your alert preferences, click on the button below.Manage my Alerts New Citation Alert!Please log in to your account Save to BinderSave to BinderCreate a New BinderNameCancelCreateExport CitationPublisher SiteView all FormatsPDF