Concepedia

User Support Systems

User Support Systems is a conceptual framework within performance support systems that integrates tools, resources, and processes to provide just-in-time assistance and enhance user task performance in work or learning environments.

451

Publications

21.2K

Citations

1.2K

Authors

467

Institutions

Publications per year

2017–2026

59

Parents

Publications

451

A stage-based model of personal informatics systems

Ian Li, Anind Dey, Jodi Forlizzi · 2010 · 1.1K citations

, , +7

SCUBA: a common-user submillimetre camera operating on the James Clerk Maxwell Telescope

W. S. Holland, E. I. Robson, W. K. Gear et al. · Monthly Notices of the Royal Astronomical Society · 1999 · 844 citations · Full text

, , +9

The management of end user computing

John F. Rockart, Lauren S. Flannery · Communications of the ACM · 1983 · 503 citations · Full text

, , +7

A Field Study of Organizational Factors Influencing DSS Success

G. Lawrence Sanders, James F. Courtney · MIS Quarterly · 1985 · 426 citations

, , +16

The Effect of User Involvement on System Success: A Contingency Approach

Peter R. Tait, Iris Vessey · MIS Quarterly · 1988 · 420 citations

, , +9

1–5 of 451

Authors

1.2K

  1. MA
    Mark A. Neerincx

    Delft University of Technology, Netherlands

    4 publications · 166 citations

    4

    h-index

  2. WR
    William R. King

    University of Pittsburgh, United States

    4 publications · 200 citations

    4

    h-index

  3. NR
    Nathan Relles

    Temple University, United States

    4 publications · 76 citations

    4

    h-index

  4. JJ
    James J. Jiang

    University of Colorado Colorado Springs, United States

    3 publications · 292 citations

    3

    h-index

  5. TG
    Tor Guimãrães

    Tennessee Technological University, United States

    3 publications · 306 citations

    3

    h-index

1–5 of 1.2K

Institutions

467

  1. University of Twente

    Enschede, The Netherlands

    9 h-index

    23 publications

    534 citations

  2. Loughborough University

    Loughborough, United Kingdom

    5 h-index

    9 publications

    282 citations

  3. University of Illinois Urbana-Champaign

    Urbana, United States

    5 h-index

    6 publications

    460 citations

  4. IBM (United States)

    Armonk, United States

    5 h-index

    8 publications

    712 citations

  5. University of Pittsburgh

    Pittsburgh, United States

    5 h-index

    7 publications

    641 citations

  6. Arizona State University

    Tempe, United States

    4 h-index

    6 publications

    145 citations

  7. University of Southern California

    Los Angeles, United States

    4 h-index

    5 publications

    156 citations

  8. University of Maryland, College Park

    College Park, United States

    4 h-index

    7 publications

    118 citations

1–8 of 467

Venues

  1. MIS Quarterly

    11 publications · 1.6K citations

    11

    h-index

  2. Information & Management

    10 publications · 422 citations

    10

    h-index

  3. PubMed

    Repository · 8 publications · 256 citations

    8

    h-index

  4. Behaviour and Information Technology

    8 publications · 221 citations

    8

    h-index

  5. Performance Improvement Quarterly

    PIQ · 7 publications · 214 citations

    7

    h-index

1–5