Journal of Scientific & Industrial Research · 2009 · 12 citations · 2 references
Open access
ManagementManufacturing EngineeringQuality ManagementQuality AssuranceQuality EngineeringTotal Quality ManagementCertificationCertification AssessmentMaturity AssessmentQuality Management SystemsQuality ObjectivesQuality StandardsAssessment Framework DevelopmentCore Values AlignmentCriteria-based Self-assessmentIso 9001 Quality Management SystemsMaturity Model ValidationModel AssessmentPredictive ValiditySelf-assessment Instruments
This paper explains development of a new self-assessment framework according to core values, fundamental principles and requirements of ISO 9001: 2000, and its compiling and validation .The studying activities finally led to developing a new self-assessment model with 33 criteria (key statements), and 300 indicators (focus areas), in 8 separated fundamental principles of ISO 9000 family . Developed model has been applied in 8 Iranian ISO certified companies, and results, analyzed by SPSS 13, suggested that validity of model (content, construct and predictive validity) is approved with Cornbach’ s alpha (0.933-0.943).
2