Impact of Quality of Work Life on Employee Satisfaction in Hotel Industry

Abstract

Hotel Industry is known for its lengthy occupancies and long working hours. It is the industry with the most uncertain duty roasters, strict professional environment and heavy and sudden work pressures inducing lot of physical and mental labour. This often causes the employees to undergo major personal life adjustments and self psychological adaptations causing permanent transitions in personality. It ultimately affects the working. Hence, this research paper attempts to understand quality of work life of hotel employees and its impact on their satisfaction level. It also presents a comparative analysis of the satisfaction level of employees working in chain and non-chain hotels in Udaipur. Chi-square test and Z -test have been applied to test the Null Hypothesis. Suggestions for improvement of quality of work life of hotel employees have been incorporated in the paper.