IMPLEMENTING THE LEAN SIX SIGMA FRAMEWORK IN A SMALL MEDIUM ENTERPRISE (SME)—A CASE STUDY IN A PRINTING COMPANY

Abstract

Small Medium Enterprise (SME) is facing the pressure from its competitors; mainly large companies as they could provide products of greater value with lower cost as compared to SMEs. This paper is about implementing the newly integrated quality concept; Lean Six Sigma (LSS) in a SME company and the implementation of the LSS framework is shown in the case study. The LSS framework proposed in this paper is different from other LSS framework based on other initial studies in terms of the focus of LSS implementation in SMEs only. This paper contributes towards the research upon a structured implementation of LSS in SMEs where it addresses the issues faced by previous works regarding LSS implementation in SMEs.