Using Fan Passion to Predict Attendance, Media Consumption, and Social Media Behaviors

Kirk L. Wakefield

Journal of Sport Management · 2015 · 86 citations · 29 references

Concepts

TL;DR

Sport consumption is driven by fan passion, yet reliable measures of that passion are lacking. The authors developed a multi‑item fan passion scale and tested it against established social‑identification and single‑item classification measures in two studies to demonstrate discriminant and predictive validity. The studies confirm that the multi‑item passion scale is reliable, valid, and superior to existing categorical and interval fan avidity measures, enabling accurate segmentation and prediction of fan media consumption and social media engagement.

Abstract

Passion drives sport consumption, but we lack valid relevant measures of passion. The results of two studies provide evidence of a reliable and valid multiple-item passion scale that may be used in the study of sports-related consumption behavior. In Study 1 a multi-item fan passion scale was compared with established social identification fan classification scales to provide evidence of discriminant and predictive validity. Because the passion scale outperformed other relevant fan classification measures, in Study 2 the fan passion scale was compared with current single-item measurement practices employed by National Football League and Major League Baseball teams, and some academics, to classify fans. Findings confirmed the veracity of the multi-item passion measure over categorical and interval fan avidity measures used by leagues and syndicated research providers. Taken together, the studies validate an accurate measure of fan passion that may be used to segment and predict fan behaviors, including consumption of traditional media (television, radio, news, and the team’s website) and consumption of the team’s official social media outlets.

References

29