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ON THE VALIDITY OF SUBJECTIVE MEASURES OF COMPANY PERFORMANCE
1.1K
Citations
37
References
2004
Year
Total Quality ManagementPerformance ManagementCustomer SatisfactionMarketingFirm PerformancePerformance MeasureManagementBusinessJob PerformanceConstruct ValiditySubjective MeasuresPerformance MeasurementStrategic ManagementHuman Resource ManagementOrganizational PerformanceOrganizational BehaviorObjective Measures
Subjective measures of company performance are widely used in research and typically are interpreted as equivalent to objective measures. Yet, the assumption of equivalence is open to challenge. We compared the use of both types of measure in 3 separate samples. Findings were consistent in showing that: (a) subjective and objective measures of company performance were positively associated (convergent validity); (b) those relationships were stronger than those between measures of differing aspects of performance using the same method (discriminant validity); and (c) the relationships of subjective and objective company performance measures with a range of independent variables were equivalent (construct validity).
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