Publication | Open Access

An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction

Job SatisfactionRelationship MarketingCustomer SatisfactionCustomer EmotionsCustomer ExperienceEmployee AttitudeInterpersonal CommunicationManagementInterpersonal RelationshipsBusinessService InteractionContact Employee PerformanceHuman Resource ManagementMarketingRelationship SatisfactionOrganizational BehaviorPsychology