Determinants of loyalty and recommendation: The role of perceived service quality, emotional satisfaction and image - Concepedia

Concepedia

Publication | Open Access

Determinants of loyalty and recommendation: The role of perceived service quality, emotional satisfaction and image

DOI Full Paper Access

143

Citations

67

References

2011

Year

Riadh Ladhari, Nizar Souiden, Ines Ladhari

Journal of Financial Services Marketing

Customer SatisfactionEmotional SatisfactionService QualityService ResearchConsumer ResearchBusinessTrustMarketingService EnvironmentPsychologyPerceived Service QualityCustomer Loyalty

References

	Year	Citations

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