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SERVICE CLIMATE EFFECTS ON CUSTOMER ATTITUDES: AN EXAMINATION OF BOUNDARY CONDITIONS.
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Citations
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References
2004
Year
Customer ExperienceCustomer SatisfactionService ClimateBoundary ConditionsService QualityService ResearchService StudyManagementBusinessConsumer ResearchService EnvironmentConsumer BehaviorCustomer AttitudesMarketingOrganizational BehaviorCustomer Loyalty
Our aim in this study was to extend theory on service climate by examining two boundary conditions for the effects of service climate on customer attitudes. We hypothesized that (1) the more proxim...
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