Organisational commitment: a study of managers in hotels

Abstract

In the demanding hotel industry, securing organisational commitment among managers can potentially offer dividends in performance. There is, however, limited evidence to suggest that organisations are aware of how they might encourage such commitment. This article aims to develop understanding of organisational commitment among managers in hotels. It explores key facets of commitment from theoretical and practical perspectives. The exploration is based on defining commitment, discussing its main antecedents and outcomes, and then on reporting on a recent study of commitment among managers in large hotels.