Concepedia

Is that a bot running the social media feed? Testing the differences in perceptions of communication quality for a human agent and a bot agent on Twitter

Chad Edwards, Autumn Edwards, Patric R. Spence, Ashleigh K. Shelton

Computers in Human Behavior · 2013 · 304 citations · 37 references

Concepts

Social MediaCommunication QualityInterpersonal CommunicationSocial ComputingBot AgentCommunicationSocial Medium DataArtsContent AnalysisSocial Medium Mining

References

37

The media equation: how people treat computers, television, and new media like real people and places

Choice Reviews Online · 1997 · 4.9K citations

Digital Society, Social Psychology, Education +26

Machines and Mindlessness: Social Responses to Computers

Clifford Nass, Youngme Moon · Journal of Social Issues · 2000 · 3.3K citations

Engineering, Behavioral Decision Making, Social Responses +27

Public Displays of Connection

Judith Donath, danah boyd · BT Technology Journal · 2004 · 1.4K citations

Interpersonal Communication, Public Displays, Social Computing +6

Goodwill: A reexamination of the construct and its measurement

James C. McCroskey, Jason J. Teven · Communication Monographs · 1999 · 1.2K citations

Perceptions of Internet Information Credibility

Andrew J. Flanagin, Miriam J. Metzger · Journalism & Mass Communication Quarterly · 2000 · 1K citations

Internet Science, Communication, Information Quality +16