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The links between people management, customer satisfaction and business results
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1998
Year
Total Quality ManagementCustomer SatisfactionService QualityManagementBusinessCustomer Relationship ManagementHuman Resource ManagementQuality Management SystemsMarketingQuality ImprovementOrganizational BehaviorCustomer LoyaltyPeople Management
(1998). The links between people management, customer satisfaction and business results. Total Quality Management: Vol. 9, No. 4-5, pp. 185-190.