Concepedia
Statistics
Publications
2
Citations
167
H-Index
Active since
1998
Susan Oakland is an author specializing in business, human resource management, and total quality management.
Top concepts
BusinessManagementHuman ResourcesOrganizational BehaviorTotal Quality ManagementEducationMarketingQuality SystemsService QualityWork Management
Publications per year
1998–2001
Current people management activities in world-class organizations
Susan Oakland, John S. Oakland · Total Quality Management · 2001 · 84 citations
Total Quality Management, Performance Management, Human Resource Management Development +15
The links between people management, customer satisfaction and business results
John S. Oakland, Susan Oakland · Total Quality Management · 1998 · 83 citations
Total Quality Management, Customer Satisfaction, Service Quality +10
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