John S. Oakland - Concepedia

Author

John S. Oakland

University of Bradford

Also Known As

J OAKLAND, J. S. OAKLAND, J. S. Oakland, J.S. Oakland, JOHN S. OAKLAND, John Oakland, John S Oakland, John S. Oakland

286

Publications

4.7K

Citations

H-Index

113

Concepts

All Affiliations

University of Bradford Total Quality Systems (United States)University of Leeds

About

John S. Oakland is an author at University of Bradford specializing in management, business, and total quality management.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Management	22	29	1.4K
2	Business	20	27	1.3K
3	Engineering	15	20	782
4	Education	5	5	312
5	Social Sciences	1	1	13

John S. Oakland

Publications

1.8K

Citations

H-Index

Page 1

	Year	Citations
Successful Change Management John S. Oakland, Stephen A. Tanner Total Quality Management & Business Excellence	2007	168
Leadership and policy deployment: The backbone of TQM John S. Oakland Total Quality Management & Business Excellence	2011	168
Total Quality Management in Services John A. Dotchin, John S. Oakland International Journal of Quality & Reliability Management Total Quality ManagementCustomer SatisfactionQuality CostService InnovationService Quality	1994	133
Does TQM Impact on Bottom‐line Results? Mohamed Zairi, Steve Letza, John S. Oakland The TQM Journal Total Quality ManagementEngineeringFirm PerformancePerformance MeasurementQuality Management Systems	1994	115
Total Quality Management in Services John A. Dotchin, John S. Oakland International Journal of Quality & Reliability Management Total Quality ManagementCustomer SatisfactionEngineeringServices ManagementService Excellence	1994	105
A new framework for managing change John S. Oakland, Steve Tanner The TQM Journal Software MaintenanceChange Impact AnalysisProject ManagementEducationOrganizational Behavior	2007	103
Current people management activities in world-class organizations Susan Oakland, John S. Oakland Total Quality Management Total Quality ManagementPerformance ManagementHuman Resource Management DevelopmentOrganizational CommunicationWork Management	2001	84
The links between people management, customer satisfaction and business results John S. Oakland, Susan Oakland Total Quality Management Total Quality ManagementCustomer SatisfactionService QualityManagementBusiness	1998	83
Theories and concepts in total quality management John A. Dotchin, John S. Oakland Total Quality Management Total Quality ManagementCustomer SatisfactionEngineeringQuality Management SystemsService Quality	1992	72
The relationship between Business Excellence and Performance – An empirical study using Kanji's Leadership Excellence Model John S. Oakland, Steve Tanner Total Quality Management & Business Excellence Total Quality ManagementFirm PerformanceEducationPerformance Measurement SystemsHuman Resource Management	2008	59

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