Concepedia

John A. Dotchin

JA

4

Publications

366

Citations

4

H-Index

1992

Active since

Affiliations

University of Bradford(Current)

John A. Dotchin is an author at University of Bradford specializing in process management, business, and service quality.

Top concepts

BusinessMarketingManagementQuality ControlQuality SystemsService QualityProcess ManagementCustomer SatisfactionTotal Quality ManagementMarketing Strategy

Publications per year

1992–1994

4

Publications

4

Total Quality Management in Services

John A. Dotchin, John S. Oakland · International Journal of Quality & Reliability Management · 1994 · 133 citations

Total Quality Management, Customer Satisfaction, Quality Cost +15

Total Quality Management in Services

John A. Dotchin, John S. Oakland · International Journal of Quality & Reliability Management · 1994 · 105 citations

Total Quality Management, Customer Satisfaction, Engineering +18

Theories and concepts in total quality management

John A. Dotchin, John S. Oakland · Total Quality Management · 1992 · 72 citations

Total Quality Management, Customer Satisfaction, Engineering +17

Total Quality Management in Services

John A. Dotchin, John S. Oakland · International Journal of Quality & Reliability Management · 1994 · 56 citations

Total Quality Management, Customer Satisfaction, Consumer Research +16

Rows per page

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