John A. Dotchin - Concepedia

Author

John A. Dotchin

Also Known As

J. Dotchin, John A. Dotchin

Publications

366

Citations

H-Index

Concepts

All Affiliations

John A. Dotchin is an author at University of Bradford specializing in process management, business, and service quality.

#	Concept	H-Index	Publications	Citations
1	Business	4	4	366
2	Management	4	4	366
3	Marketing	4	4	366
4	Engineering	2	2	177
5	Supply Chain Management	1	1	72

John A. Dotchin

Publications

366

Citations

H-Index

Page 1

	Year	Citations
Total Quality Management in Services John A. Dotchin, John S. Oakland International Journal of Quality & Reliability Management Total Quality ManagementCustomer SatisfactionQuality CostService InnovationService Quality	1994	133
Total Quality Management in Services John A. Dotchin, John S. Oakland International Journal of Quality & Reliability Management Total Quality ManagementCustomer SatisfactionEngineeringServices ManagementService Excellence	1994	105
Theories and concepts in total quality management John A. Dotchin, John S. Oakland Total Quality Management Total Quality ManagementCustomer SatisfactionEngineeringQuality Management SystemsService Quality	1992	72
Total Quality Management in Services John A. Dotchin, John S. Oakland International Journal of Quality & Reliability Management Total Quality ManagementCustomer SatisfactionConsumer ResearchQuality Management SystemsDifferent Types	1994	56

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