Customization or Conformity? An Institutional and Network Perspective on the Content and Consequences of TQM Adoption

Abstract

James D. Westphal, Ranjay Gulati, Stephen M. Shortell, Customization or Conformity? An Institutional and Network Perspective on the Content and Consequences of TQM Adoption, Administrative Science Quarterly, Vol. 42, No. 2 (Jun., 1997), pp. 366-394