Journal of Business Strategy · 1998 · 103 citations · 0 references
ManagementKnowledge ManagementStrategic ManagementBusiness StrategyKnowledge SharingPerformance MeasurementKnowledge AcquisitionOrganizational EffectivenessPerformance MetricsResults-based ManagementSuccess CriteriaEvaluation Of KnowledgeKnowledge Management CapabilityValuable Knowledge
Anyone can argue that great knowledge management benefits the business. But how do you measure the results?