Concepedia
Journal of Air Transport Management · 2009 · 95 citations · 4 references
Public HealthMarketingConsumer BehaviorTransportTransportationCustomer SatisfactionPassenger TransportTheory Of Planned BehaviorTravel BehaviorTravel BehaviourTravel DemandCarrier SelectionLow-cost Carrier OperationsPassenger SatisfactionTravel Intention
4
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
A. Parasuraman, Leonard L. Berry, Valarie A. Zeithaml · Zenodo (CERN European Organization for Nuclear Research) · 1988 · 21.2K citations · Full text
Business, Marketing, Marketing Management +12
The effect of airline service quality on passengers’ behavioural intentions: a Korean case study
Jin-Woo Park, Rodger Robertson, Cheng‐Lung Wu · Journal of Air Transport Management · 2004 · 423 citations
Management, Behavioral Sciences, Psychology +13
Passengers’ perceptions of low cost airlines and full service carriers: A case study involving Ryanair, Aer Lingus, Air Asia and Malaysia Airlines
John F. O’Connell, George Williams · Journal of Air Transport Management · 2005 · 420 citations
Business, Marketing, Marketing Management +14
EU network carriers, low cost carriers and consumer behaviour: A Delphi study of future trends
Keith Mason, Fariba Alamdari · Journal of Air Transport Management · 2007 · 115 citations
Management, Marketing, Marketing Management +6