Rodger Robertson

The effect of airline service quality on passengers’ behavioural intentions: a Korean case study

Jin-Woo Park, Rodger Robertson, Cheng‐Lung Wu · Journal of Air Transport Management · 2004 · 417 citations

Behavioral Sciences, Service Quality, Airline Service Quality +11

Modelling the Impact of Airline Service Quality and Marketing Variables on Passengers’ Future Behavioural Intentions

Jin-Woo Park, Rodger Robertson, Cheng‐Lung Wu · Transportation Planning and Technology · 2006 · 195 citations

Investigating the effects of airline service quality on airline image and passengers' future behavioural intentions: findings from Australian international air passengers.

Jin Woo Park, Rodger Robertson, Cheng‐Lung Wu · 2005 · 87 citations

Behavioral Sciences, Destination Marketing, Service Quality +9

The Effects of Individual Dimensions of Airline Service Quality: Findings From Australian Domestic Air Passengers

Jin-Woo Park, Rodger Robertson, Cheng‐Lung Wu · Journal of Hospitality and Tourism Management · 2006 · 52 citations

Total Quality Management, Quality Of Life, Customer Satisfaction +10

Differences in air passengers’ buying behaviour: findings from Korean and Australian international passengers

Jin-Woo Park, Rodger Robertson, Cheng‐Lung Wu · Transportation Planning and Technology · 2009 · 15 citations