Theory in hospitality management

The Management of Service Operations

Measuring Business Excellence · 2001 · 353 citations

Management, Operations Management, Service Operations +9

Marketing in the Service Sector

Persis Emmett Rockwood, John M. Rathmell · Journal of Marketing · 1975 · 268 citations

Business, Marketing, Marketing Management +7

Management of service operations

Peter M. Chisnall · Long Range Planning · 1979 · 237 citations

Management, Operations Management, Service Operations +9

HUMAN RELATIONS in the Restaurant Industry

William Foote Whyte · Cornell Hotel and Restaurant Administration Quarterly · 1963 · 226 citations

Management, Hospitality Management, Sociology +9

Human Relations in the Restaurant Industry.

Robert Dubin, William Foote Whyte · Industrial and Labor Relations Review · 1949 · 214 citations

Management, Hospitality Management, Sociology +10