Monitoring Students' Collaboration in Computer-Mediated Collaborative Problem-Solving: Applied Feedback Approaches

Abstract

This research describes a methodology for applying design- and management-based scaffolding techniques aimed to enhance cooperative behavior. Based on assumptions of how successful online learning groups act together, we developed feedback-based mechanisms that aimed at contributing to group functions of well-being, member support, and productive learning outcomes. The collaborative online learning environments were enriched by functions such as tracking, analyzing, and feeding back parameters of participation, collaboration, motivation, and emotional state to group members. Two studies were conducted to analyze effects of these mechanisms. In the first study, we showed advantages of feedback on processes of group well-being, parameters of participation, and interaction. In the second study, we combined feedback approach for monitoring and fostering collaborative behavior with a design-based approach using distributed learning resources. Results suggest that by distributing learning material, collaboration can be positively influenced. However, this intervention had no substantial effect on cognitive outcomes or group climate. In addition, monitoring students' interactions and providing feedback on collaboration triggered collaborative behavior, facilitated problem-solving processes, and enhanced group climate.