A New Framework for Service Supply Chains

TLDR

Supply chain management has been extensively studied, yet the structure of service supply chains remains largely unexplored. The paper seeks to verify and explain the gap in understanding service supply chains, assessing how existing supply chain literature applies to service businesses. The authors develop a new service supply chain model and apply it to the healthcare sector. The study’s findings are relevant to both service industry practitioners and researchers. Contact information and further details are available at [e-mail] and http://www.supply-chain.org.

Abstract

Abstract Despite the extensive amount of academic work devoted to supply chain management, today the structure of service supply chains still remains unexplored. The aim of this paper is to verify and explain this gap with regard to the unique nature of the services industry and the applicability of existing supply chain management literature to service businesses. This paper develops a new model for service supply chains and applies it to the healthcare industry. The results of this study are relevant both to practitioners in the services industry and to researchers conducting further studies in the field. Notes 1. http://www.supply-chain.org. Additional informationNotes on contributorsTuncdan Baltacioglu Tuncdan Baltacioglu is in the Department of Logistics Management Erhan Ada Erhan Ada is in the Department of Business Administration at Izmir University of Economics, Sakarya C, 156 Balcova, Izmir, Turkey Melike D. Kaplan Melike D. Kaplan is in the Department of Business Administration at Izmir University of Economics, Sakarya C, 156 Balcova, Izmir, Turkey Oznur Yurt And Oznur Yurt is in the Department of Logistics Management Y. Cem Kaplan Y. Cem Kaplan is in the Faculty of Medicine, Department of Pharmacology at Dokuz Eylul University, 35340, Inciralti, Izmir, Turkey. Email: [e-mail]