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Does performance evaluation help public managers? A Balanced Scorecard approach in urban waste services

Total Quality ManagementWaste PreventionPublic PolicyDoes Performance EvaluationPublic ManagersEngineeringWaste ReductionEnvironmental Impact AssessmentMunicipal Solid WasteManagementBusinessEducationRecyclingPerformance MeasurementZero WasteUrban Waste ServicesWaste ManagementProgram Evaluation