Enterprise self-assessment analytics for sustainability, resilience and robustness

Rick L. Edgeman, Joseph Williams

The TQM Journal · 2014 · 35 citations · 33 references

Concepts

Abstract

Purpose – The purpose of this paper is to integrate resilience , robustness , and resplendence ( R 3 ) with sustainable enterprise excellence (SEE) and social-ecological innovation (SEI) that assist firms to progress toward continuously relevant performance proceeding from continuously responsible strategy, behavior, and other actions. Design/methodology/approach – Sustainable enterprise excellence, resilience, robustness, and resplendence (SEER3) model and the associated means of SEER 3 maturity assessment are introduced to explain the organizational concept. Findings – SEER3 balances the complementary and competing interests of key stakeholder segments, including society and the natural environment and increases the likelihood of superior and sustainable competitive positioning and hence long-term enterprise success that is defined by continuously relevant and responsible governance, strategy, actions, and performance consistent with high-level organizational R3. Originality/value – This paper adapts the established principles from physics to characterize enterprise R3 to come up with SEE model.

References

33