A case study analysis of the impact of satisfaction and organizational citizenship on productivity

Abstract

Despite significant investment in capital improvements and training, a rod mill suffered from chronically low productivity. The authors conducted a survey to measure employee satisfaction and to determine the correlation between employee satisfaction and productivity. The study found a correlation between average job satisfaction, low motivation and the resulting low productivity. A direct correlation was also found between low productiity and poor communication between management, supervisors and employees. The article offers recommendations to improve productivity by increasing employee involvement and communication.